Customers with paid plans
Email support is available to customers with paid subscription plans. Sign in using the primary email address associated with your Tick.is account and then click Submit a request at the top of the page.
All Bitly Users
Everyone has access to our knowledge base here in the Help Center. Use the search bar to find answers and learn about Bitly’s features. For example, search for “custom domains” or “mobile apps.”
Email support is not available to free users. To access email support and other features, check out our paid plans or contact sales for enterprise-level features.